Profile
Client relationships, held together with discipline
Client-facing professional with over four years of experience managing account portfolios, building trusted relationships with decision-makers, and coordinating cross-functional teams in the Cloud, AI, and IT/Tech business sector. Skilled at moving relationships from first contact through negotiation to long-term retention, with a consistent focus on accurate CRM data, structured follow-up, and identifying opportunities to expand existing partnerships. Recognized for reliability and process discipline, including a VMware MVP partner award and a Concentrix Foundational Leadership certification. Analytical and solution-oriented, with a genuine interest in technology and digital transformation. Fluent in English and native Bulgarian, with working proficiency in French.
What I Bring
Core Strengths
Account portfolio management — building trusted, long-term relationships with clients and decision-makers at different organizational levels.
Cross-functional coordination — working with internal teams to deliver client initiatives and ensure timely communication.
IT/Tech sector fluency — client-facing experience within the Cloud and AI business sector.
CRM discipline — maintaining accurate account information, activities, and opportunities in Salesforce and Excel.
Analytical thinking — a proactive, solution-oriented approach to account growth.
Commercial mindset — identifying opportunities to expand partnerships and contribute to results.
Career
Experience
Business Developer
PCG International
+
- Drive strategic growth through B2B initiatives, partnerships, and market expansion in the Cloud and AI sector.
- Identify and qualify prospective clients and partners, opening and coordinating new business conversations.
- Build and maintain relationships with clients and partners, from first contact through negotiation and onboarding.
- Maintain CRM data accuracy and reporting standards, ensuring stakeholders have reliable, up-to-date account information.
- Coordinate with internal teams to align messaging, timelines, and follow-up across ongoing initiatives.
Associate Account Manager with French
Concentrix (formerly ServiceSource)
+
- Managed a portfolio of client accounts and contract renewals in French and English, acting as a trusted point of contact.
- Built long-term relationships with clients, understanding their priorities to support retention and renewal outcomes.
- Delivered structured, disciplined follow-up and documentation, catching and resolving discrepancies before they affected renewals.
- Coordinated between clients, internal sales teams, and operations to ensure smooth account delivery.
- Completed the Concentrix Foundational Leadership Program and earned a VMware partner MVP award (Q3 FY23).
- Promoted from Sales Representative (Nov 2021 – Mar 2022) after building strong pipeline and CRM (Salesforce) discipline.
Technical Support Representative
Teams bg
+
- Handled incoming calls and email support in English and French, resolving issues for callers worldwide.
- Communicated clearly with stakeholders at different levels of technical familiarity, managing expectations under time pressure.
- Built the relationship-management and interpersonal communication skills that carried through to later account roles.
Technical Administrative Assistant / Data Entry Operator
Owliance
+
- Managed calendars, scheduling, and daily administrative coordination across teams.
- Maintained accurate data entry and documentation, building strong organizational habits.
- Supported colleagues across departments, coordinating logistics and information flow.
Foundational Expertise
Technical Knowledge
Cloud & IT Fundamentals
Certified knowledge via AWS Cloud Practitioner — conceptual grounding, not hands-on engineering
Core AWS services (EC2, S3, IAM, Lambda, RDS)
Shared responsibility model
Cloud security basics
Cost & billing management
Cloud migration concepts
Well-Architected Framework
CRM & Collaboration Platforms
Salesforce used hands-on daily at Concentrix; broader CRM/collaboration concepts understood conceptually
Salesforce (hands-on)
CRM data structure & reporting
Pipeline & account management tools
Excel-based tracking & dashboards
Proof Points
Certifications & Awards
Amazon Web Services (AWS) Cloud Practitioner Certification
Concentrix Certificate — Foundational Leadership Program
MVP Award — VMware, Q3 FY23 (Concentrix/ServiceSource partner recognition)
Base Academy — Accounting Modules (Excel-based reporting & documentation), 2025